FAQ/Policies

Tutorial Videos:

• Tutorial: Creating A Wizard's Tower Account
• Tutorial: Adding Cards to a Wishlist
• Tutorial: How to Place an Order
• Tutorial: Submitting a Buylist

Shipping

All product is shipped via Canada Post or UPS, depending on shipping option chosen. We ship out daily Monday to Friday at 4pm. In the event of a service disruption with Canada Post, the Wizard's Tower will hold orders until the disruption is resolved, or you can choose to pay for an alternate shipping option such as UPS.

Wizard's Tower is not responsible for delays within the Canada Post system and does not provide refunds for items that arrive outside the estimated times.

Free Shipping only applies to orders placed within Canada that contain ONLY Magic Singles and are over $20 in value.

Orders that are over $150 before tax will qualify to receive free Canada Post Expedited Parcel shipping, as long as the order does not contain any Sealed Magic: The Gathering products.

Customer will still need to choose that shipping option during Step 2 of the checkout process. Free shipping for this promotion only applies to first $30 in shipping. Any additional shipping costs are paid by the customer.

Magic Singles are shipped via regular Canada Post Lettermail, unless there are more than 100 cards in the order in which they must be shipped Expedited Parcel or Xpresspost. Check canadapost.ca for Lettermail delivery standards.

Orders sent by Canada Post Lettermail shipping are not guaranteed and could be lost by Canada Post as there is no tracking available for this shipping option. For guaranteed shipping options, please choose Canada Post Expedited Parcel shipping or UPS shipping during Step 2 of the checkout process.

If multiple orders come in for the same customer during the same shipping period, we will ship the orders together unless noted by the customer that they would like them sent separately.

Any products other than Magic Singles have to be shipped Expedited Parcel (please select the option when checking out) or UPS Standard, and their cost is calcuated based on the weight of the product and shipping address. Please check canadapost.ca for Expedited Parcel delivery standards, and ups.ca for UPS delivery standards.

Please note that Canadian Lettermail through Canada Post can take 3 to 28 business days. If, after 28 business days you haven't received your order, please notify us and we will investigate furthur for you. (There are no guarantees on shipping times). If you would like to receive your product quickly, please choose Expedited Parcel or UPS shipping during Step 2 of the Checkout process.

Please note that all orders are shipped to the address provided by the customer in Step 1 of the Checkout process and not any other address you might have, which includes any address that an outside source would have for you, including Paypal.

If an order is returned to us by Canada Post or UPS due to an incorrect, incomplete, or wrong address, the customer is responsible for additional shipping charges to have the order sent out a second time.

We are not responsible for orders that have been lost or not returned to us due to customer giving us an incorrect address which includes missing an apt # with their address.

UPS shipping is available instead of Canada Post Expedited Parcel shipping. UPS does not ship to the following northern provinces/territories: Northwest Territories, Yukon Territories, and Nunavut. Additional shipping charges will be applied to any orders shipping to remote areas. You will have the option to cancel your order if the additional shipping charges are too high. Please choose UPS Standard shipping option during Step 2 of the Checkout Process.

We reserve the right to ship any shipment to only the billing address provided by the customer. We reserve the right to change shipping from Lettermail to Expedited Parcel shipping for any order.

We only ship within Canada and International shipping is not available.

In-Store Pickup Orders

Any returns/exchanges can only be done by the account holder.

Any returns can be refunded in Store Credit or to the original payment method.

If an in-store order is not picked up within 12 months, the contents of the orders will be returned to the store. You will be contacted via email at least 4 times before this occurs.

We reserve the right to not give out any orders to anyone that is not the account holder.  If account holder is unable to pickup their order in store, you have the option of having it mailed to the BILLING address on file for that particular order. Customer is responsible for all shipping costs.

Store Credit Promotion

In order to qualify for 3% back in store credit, your order must contain ONLY Magic Singles. * Does not apply during other promotions.

Return & Refund Policy

You may return any sealed items (packs, boxes, etc.) within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Unfortunately we cannot accept returns on Magic Card Singles. Customers may not cancel and redo and order for the same item with the purpose of trigerring a current sale or promotion.

Any damages to product shrink wrap such as scuffs, small separations or tears is completely normal and will not be grounds for return or refund. Please note that cosmetic damages including but not limited to package, box dents that do not damage any of the included products are not grounds for return. All our products are delievered to us from official Canadian Distributors.

Paypal refunds are subject to fees of 30 cents + 2.9% of order.

If a card is received in worse condition than stated when purchased, the card can be returned for a full refund or a difference in card condition.

Order Cancellation

Wizard's Tower has the right to cancel any order or portion of an order for any reason without prior notification.  If this happens you will be notified immediately as to why we changed your order and any refund that is required will be issued immediately. This can include such things as the announcement of reprinted cards, banned, or unbanned cards. This policy can also affect our buylist prices. The quantity you see listed for cards/products for sale is our maximum quantity allowed per customer. If a customer would like to buy any additional copies of an item, they must wait 28 days after hitting the maximum amount. For exceptions, please email store@wizardtower.com . Any duplicate orders of the same cards/products could results in the duplicate order being voided and refunded. We reserve the right to modify or cancel any buylist order.  You will be notified in the confirmation email. If you send cards that were removed from the order, we will send them back, but we are not responsible for return shipping.  You can either pay for return shipping via one of our accepted payment methods or we can keep cards equal in value to the shipping cost.

Pricing

All of our prices are displayed in Canadian Dollars.

Payments

Payments can be made via Paypal, Visa or Mastercard.All order placed with a credit card MUST be shipped to the billing address for the credit card, no exceptions. 
If there is an error in payment processing, correct payment is required before an order can be completed or a refund can be issued.

No Paypal? No Problem. 

We use paypal to process all our credit cards but we can still process your credit card without needing to create a paypal account. The process to do this is quite simple. Just add all the items to your cart and then checkout. In the checkout screen when your asked what form of payment you want to use select paypal, but don't insert an email address for your paypal. When the checkout process is complete you will be re-directed to a paypal page and select "use paypal as guest". Then you can insert your Credit Card information. From there you should be good to go.

Grading

To Make life simple for our customers, Wizard's Tower only sells cards in 4 conditions: "Near Mint/Mint", "Slightly Played", "Moderately Played", and "Heavily Played".

NM/M = Near Mint/Mint

Cards in Near Mint/Mint condition show minimal to no wear from shuffling or general play. A card graded in Near Mint/Mint condition is generally indistinguishable from cards in an unsleeved deck of other Near Mint/Mint cards. Foils in this category have little or no scuffing or clouding on the front.

SP = Slightly Played

Cards in Slightly Played condition show definite, minor wear. Examples of cards in this grade include cards with mild border wear, minor corner wear, slight scratching, or scuffing/loss of sheen on the front due to play wear. Foils in this condition will generally have some clouding or wear on the front of the card. Sleeves may or may not be needed to play these cards in a tournament.

MP= Moderately Played

Cards in Moderately Played condition show moderate wear, but are still legal for tournament play if sleeved. Examples of cards in this grade include cards with shuffle creasing, moderate corner wear, moderate border wear, moderate whitening on the back or front face of the card, slight-to-moderate inking along the back borders, major scratching, minor water damage, or slight (hairline) creasing.

HP = Heavily Played

Card in Heavily Played condition will have heavy wear on them, which could include a potential card bend, and discolouration.