FAQ/Policies

Tutorial Videos:

• Tutorial: Creating A Wizard's Tower Account
• Tutorial: Adding Cards to a Wishlist
• Tutorial: How to Place an Order
• Tutorial: How to Sell Us Cards

In-Store Pickup Orders

Any returns/exchanges can only be done by the account holder.

Any returns can be refunded in Store Credit or to the original payment method.

If an in-store order is not picked up within 12 months, the contents of the orders will be returned to the store. You will be contacted via email at least 4 times before this occurs.

We reserve the right to not give out any orders to anyone that is not the account holder.  If account holder is unable to pickup their order in store, you have the option of having it mailed to the BILLING address on file for that particular order. Customer is responsible for all shipping costs.

Store Credit Promotion

In order to qualify for 3% back in store credit, your order must contain ONLY Magic Singles. * Does not apply during other promotions.

Return & Refund Policy

You may return any sealed items (packs, boxes, etc.) within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Unfortunately we cannot accept returns on Magic Card Singles. Customers may not cancel and redo and order for the same item with the purpose of trigerring a current sale or promotion.

Any damages to product shrink wrap such as scuffs, small separations or tears is completely normal and will not be grounds for return or refund. Please note that cosmetic damages including but not limited to package, box dents that do not damage any of the included products are not grounds for return. All our products are delievered to us from official Canadian Distributors.

Please note that price changes on Magic cards happen on a weekly basis. Refunds and credits will not be given for any Magic cards that change price after its release date. 

Paypal refunds are subject to fees of 30 cents + 2.9% of order.

If a card is received in worse condition than stated when purchased, the card can be returned for a full refund or a difference in card condition.

Maximum Quantities To Purchase for an Item

We reserve the right to limit the amount of any product a customer may purchase, so that it is in the best interest to get the product into the hands of as many customers as possible. This could lead to items having daily limits or not being made available to sell online and only be availabale for purchase at our retail location.

The quantity you see listed for cards/products for sale as seen on our online store is our maximum quantity allowed per customer. (For pre-orders this is the maximum amount one customer can purchase before the release date of the product.) If you have pre-ordered the maximum amount for a product, you must wait 28 days after the release of the product to order more of that item. If you have ordered the maximum amount for a product after the release date, you must wait 28 days after your last order of that product, to order it again. For exceptions, please email store@wizardtower.com .

Pre-Order Pricing

Please note that prices for pre-orders are subject to change if a rise in the cost of the product from our distributors rises between the pre-order date and the release of the product. This could occur because, but not limited to, the following reasons:

- Delay in release of product

- Change in cost from our distributor from time of pre-order to time of release

- Tariffs imposed by the government causing an increase in products acquired from the US

- Change in the value of the Canadian Dollar

If a price change occurs from when you purchased the product and the release of the product, you may be asked to pay the difference in price of the pre-ordered item to the increase in cost. You will have the option to keep the pre-ordred product or have your order refunded at that time.

Order Cancellation

Wizard's Tower has the right to cancel any order or portion of an order for any reason without prior notification.  If this happens you will be notified immediately as to why we changed your order and any refund that is required will be issued immediately. This can include such things as the announcement of reprinted cards, banned, or unbanned cards. This policy can also affect our buylist prices. Any duplicate orders of the same cards/products could results in the duplicate order being voided and refunded. We reserve the right to modify or cancel any buylist order.  You will be notified in the confirmation email. If you send cards that were removed from the order, we will send them back, but we are not responsible for return shipping.  You can either pay for return shipping via one of our accepted payment methods or we can keep cards equal in value to the shipping cost.

Pricing

All of our prices are displayed in Canadian Dollars.

Payments

Payments can be made via Paypal, Visa or Mastercard.All order placed with a credit card MUST be shipped to the billing address for the credit card, no exceptions. 
If there is an error in payment processing, correct payment is required before an order can be completed or a refund can be issued.

No Paypal? No Problem. 

We use paypal to process all our credit cards but we can still process your credit card without needing to create a paypal account. The process to do this is quite simple. Just add all the items to your cart and then checkout. In the checkout screen when your asked what form of payment you want to use select paypal, but don't insert an email address for your paypal. When the checkout process is complete you will be re-directed to a paypal page and select "use paypal as guest". Then you can insert your Credit Card information. From there you should be good to go.

Buylist FAQ/Rules

Here you can find every card we are buying and what we will pay you for it. You will receive an email notification when we receive your cards, and again when we have graded your cards.

Please only ship us cards that are NM. All prices shown are for NM cards.

Non-Foil cards with a buylist price of 0.50 or higher will be accepted in SP (84%) and MP (68%) condition at our discretion.

Basic Lands are only accepted at NM. Cards not accepted will be returned to you at your shipping cost. Cards listed as the incorrect set will not be accepted. Only NM condition foils will be accepted. Any Foils not in NM condition will be returned to you at your shipping cost.

We reserve the right to remove any buylist cards at any time during the process. 

Buylists must be submitted in the exact order shown in the approval email before shipping or dropping your cards off with us.

Buylists must be fully un-sleeved before shipping or dropping your cards off with us. 

Some Magic the Gathering sets are not accepted for purchase and will not show up on the buylist search page. This includes, but is not limited to:

Alpha

Beta

Unlimited 

Grading

To make life simple for our customers, Wizard's Tower only sells cards in 4 conditions: "Near Mint ", "Slightly Played", "Moderately Played", and "Heavily Played".

NM = Near Mint

Cards in Near Mint condition show minimal to no wear from shuffling or general play. A card graded in Near Mint condition is generally indistinguishable from cards in an unsleeved deck of other Near Mint cards. Foils in this category have very little or no scuffing or clouding on the front.

SP = Slightly Played

Cards in Slightly Played condition show definite, minor wear. Examples of cards in this grade include cards with mild border wear, minor corner wear, slight scratching, or scuffing/loss of sheen on the front due to play wear. Foils in this condition will generally have some clouding or wear on the front of the card. Sleeves may or may not be needed to play these cards in a tournament.

MP = Moderately Played

Cards in Moderately Played condition show moderate wear but are still legal for tournament play if sleeved. Examples of cards in this grade include cards with moderate corner wear, moderate border wear, moderate whitening on the back or front face of the card and major scratching.

HP = Heavily Played

Cards in Heavily Played condition show extreme signs of wear from play. Examples of cards in this grade include cards with extreme whitening on the corners and/ or borders on the front and/or back of the card. Possible water damage.  Signs of little to extreme creasing may be present on the corners or within the card. Cards in Heavily Played condition are generally not tournament legal even while sleeved. 

**Damaged

We do not sell or buy cards that would be considered damaged. Damage to cards includes, but is not limited to, the following:

Water damage

Tears/rips/punctures

Sharpie marks or other forms of marking (i.e. stamps, signatures, other writing)

Folds

Substance residue (i.e. food residue, bodily fluids)

**Defective cards

We do not sell or buy cards that would be considered defective. Defects include, but are not limited to, the following:

Cards with errors during production (i.e. 2/3 Corpse Knight printing error)

Ink defects

Foiling defects

Severely mis-cut cards

Crimped cards 

Why did my Buylist Change?

Cards could be removed from the buylist during the approval process if we already have enough copies coming in from other customers. This happens because unlike when customers buy cards from us, cards that customers are selling to us do not get added into inventory until we receive them. This could lead to multiple customers and instances of the same card trying to be sold to us. To negate this, we may remove items from your buylist during the approval process. 

You could see a difference in the price and grading of cards from the first processed email to the final email. This is because we do two passes for grading on all cards coming into the store for grading accuracy purposes. This could cause some cards to be corrected during the second grading process. After the grading process is completed, returns are grouped with stickers under categories to denote roughly why your cards were returned. This may include, but is not limited to:

Cards submitted as the incorrect Finish or Set.

Cards submitted do not meet our minimum quality standards.

Cards were still submitted even after being removed during Approval. 

If you are not sure what condition one of your cards is in, feel free to email us a photo before submitting your order and we will be happy to give a preliminary grade. This grade is not guaranteed as scans do not always show the exact condition. Wizard's Tower does not allow anyone to cash out any existing or new Store Credit in exchange for cash. 

All cards not accepted will be held for 30 days and are the responsibility of the sender to have them returned at their cost. After 30 days, any rejected cards not returned to sender will be donated to local players in our community. 

Please choose one of the following options to have your rejected cards returned to you:

-We can take an amount of Store Credit equal to $2.61 off your account to have these cards returned to you immediately. Over 100 cards will require expedited shipping the cost of which will vary. Store credit can be purchased in our online store if not already present on your account.

- You can choose to pick them up in-store.

- You can place an order with our online store and have the cards mailed to you with the order you place. If you choose this option, please make sure in the order notes that you quote the Buy Order #'s from which the returned cards would be from.

- You can choose to leave the cards with us, and we will donate the cards to our new players.

Quantities of the finish, version, and set of each card on our buylist are listed separately.

We reserve the right to remove cards from the buylist at any point at our discretion. 

Why was my Buylist rejected?

A full rejection of a buylist occurs when there is a consistent pattern of infractions against our Buylist policies.

There are many factors that could contribute to a full rejection of a buylist. These reasons include, but are not limited to:

Multiple signs of sharpie/ marked cards.

Multiple signs of fake cards.

Buylist is completely damaged.

Buylist is out of order.

Buylist is sleeved.

Buylist emits a non-neutral scent. *

*Buylists emitting a non-neutral scent are subject to immediate full rejection as scent cannot be regulated and poses a quality risk to existing inventory.

Payment Options, Issues, & Trade Credit Bonuses

Paypal payments and Cheque payments are completed each Sunday.

For Paypal payments, if you need it sooner, you can email us to request payment. PayPal payments are sent to the email address provided upon initial buylist submission. Paypal payments are made in CAD. Paypal fees for international customers will be removed from the buylist payment.

We are not responsible to pay any custom costs for buylists sent to us from outside of Canada. If there is a customs fee when we receive the buylist, it will be rejected and sent back to you.

You can also receive a 30% bonus if you would rather trade your cards for Store Credit. If you would like to trade instead of selling your cards, choose Store Credit as your payment option when submitting your buylist and we will issue you Store Credit.